Shipping policy

Upon placement of your order, you will be sent an order confirmation to your email address. This also confirms that we have received your order. If you have not received an order confirmation, please verify that you have completed the payment process.

Once we have shipped your order, you will receive an automated email that includes the tracking information.

We ship via Australia Post or Sendle.

Australian Shipping

Orders Over $150 qualify for FREE Standard shipping.  Please note that if discounts, coupons or other offers reduce the value of the order to below $150, free shipping does not apply. Unfortunately, we cannot offer free shipping on Express Deliveries.

International Shipping

We currently only ship within Australia.

Shipping Cutoffs

Monday - Friday: Orders will be shipped within 48 hours. 

* Saturday - Sunday: Closed, all orders shipped within 48 hours of next business day. 

* Public holidays: Closed, all orders shipped within 48 hours of next business day. 

DELIVERY TIME

Australian Domestic Express Post

If ordered before 10am AEST delivery may take up to two days via the express post network (Australian capital cities and major metro areas).  Regional areas outside the express post network may be 2-5 days.

Australian Domestic Standard Post

Are fulfilled through Australia post or Sendle, with an estimated shipment time of 3-10 business days.

Delivery time may vary depending on the carrier's (Australia Post, Sendle) internal processing time. Jiwa Botanics is not responsible for an order once it is in the carrier's (Australia Post, Sendle) system.

To ensure your delivery arrives to the correct destination and on time, please ensure that someone is available to sign and collect the delivery.

Possible Delays

All shipments may encounter delays due to high volume or bad weather that extends beyond the expected delivery time frame provided by the carrier.

Cancellations

You may email our customer care team within 5 hours of placing your order during business hours to request a cancellation. Once we have begun to prepare an order, it is not possible to cancel. Refunds for cancellations are applied once we provide confirmation.

Exchanges

Exchanges cannot be made for products that have been opened or used. If you are exchanging a product due to our error, such as an incorrect product, we will cover the return shipping cost. To arrange this, please contact customer service with your date of product delivery, order number, and product. If you would like to exchange an unused product for a different item, please contact our customer service for authorisation and return the original product for a full refund (minus shipping cost) once approval is granted. We do not cover shipping costs for voluntary exchanges. You do not need to wait for approval before placing any new orders. Please note returns and exchanges may require up to 10 working days to process.

Promotions

Only one promotion code per order is accepted, based on the promotion condition of entry and specified time frame. If you have difficulty in processing any promotions, please contact us. Follow us on Instagram for the latest promotions.